Twenty Eighth & May is committed to shipping your orders promptly. As Twenty Eighth is often a team of one, please allow up to seven days to process your order.

Twenty Eighth & May offers a 14-day return policy for online purchases. All other sales are final. It must be returned 14 days from the date the package was received. Please send us an email at 28thandmay@gmail.com with your order number and the product you wish to return, and we will provide further instructions. Returns come at your expense, as we do not have the facilities or logistics to offer free returns. Returned items must be in perfect condition and with this original packaging intact, otherwise they will be refused. We offer only store credit on returned items. Store credit is sent via a digital code for returned items is valid for three consecutive months. As collections are produced small batches, so we cannot guarantee any sizes or designs.  

ALL in-person market sales are final, unless there is a sizing issue which will be handled on a case-by-case basis.

We currently ship everywhere in the United States. Stay tuned for shipping to other countries!

We do our very best to protect our pieces for shipping, but postal mishaps are sometimes inevitable. If your package arrives damaged, please email us at 28thandmay@gmail.com and we will come up with a solution case by case. 

We do not offer customer service through any social media platform. For any inquiries, please email 28thandmay@gmail.com and someone will get back to you within 48 hours. We are often times a team of one, but are always happy to help!

If you receive a notification saying that your package has been delivered but you cannot find it, we urge you to contact USPS immediately. Once Twenty Eighth & May ships a package, it is out of our hands. All of our shipping is insured, therefore if you cannot find it, USPS should be able to offer you a refund on your package. 

If there was a shipping address mistake on the part of Twenty Eighth, we would be happy to help with that. If you entered a wrong address and did not contact us before shipping, there isn't much we can do.